Online Account Management

CaptureDid you know you can manage your Service Line Warranties of Canada account online? You can sign up for automatic payments, view invoices, review terms and conditions, add or update current products and view claim status.

To Create an Account

  1. Visit slwofc.ca.
  2. Click “Manage Account.”
  3. Select “Sign Up” on the right.
  4. Find your account by searching with your last name and account number, located on the top of your statement. Don’t know your account number? Contact customer service at 1-866-922-9004.
  5. Follow the on-screen prompts to create a user name and password.

Once you have access, the Manage Account bar on the left will give you access to update billing information, view invoices, view terms and conditions, and update contact information if your mailing address or phone number has changed.

The Claims Center on the bottom left will allow you to file a new claim or check the status of an existing claim as well as complete a claim survey when the work is completed.

If you have any questions or have trouble accessing online account management, contact customer service at 1-866-922-9004.

Every claim tells a story

Obrien 2When our customers experience a water or sewer line emergency, there’s always a story to tell. Perhaps it’s the discovery or the aftermath or maybe it’s a tree.

When Michael and Kathleen O’Brien discovered their drains moving slowly, they knew there was a problem. What they didn’t know was the problem stemmed from their beloved mesquite tree. With years of roots entangled around the pipes, causing them to collapse, the homeowners feared their tree would need to be removed – but our network plumber had a plan.

Presidio Plumbing brought a team to hand dig the lines around the tree, preserving as much of the root structure as they could while correcting the problem. Facing more than 100-degree heat each day in Arizona, the team worked hard to make sure the family could keep their beloved tree and they were never without sewer service for more than a few hours at a time while they completed the repair.

“From the outset, your customer service people were incredibly helpful and acted with sympathy, compassion and a sincere desire to help,” said Michael O’Brien. “When it came to digging up and replacing more than ten feet of crushed pipe, your contracted agent, Presidio Plumbing, was as professional and efficient as plumbers can get. The interruption of normal utility delivery was minimal and when the job was completed in record time, you would hardly know they were ever there. Superb work!”

This same level of service is applied to all customers through Service Line Warranties of Canada as well. As part of the Utility Service Partners, Inc. family of companies, we take pride in the mission, vision and values set forth by our parent company to build peace of mind one community at a time.

Visit our Service Line Warranties of America blog to read more about the O’Brien’s story.

Winter is coming

7Fall is here and it’s a constant reminder that winter is coming. According to the 2016 Canadian Farmers’ Almanac, we could be in for another harsh winter in most of Canada, complete with snowier-than-normal conditions and unseasonably cold temperatures – which could spell disaster for your external water and sewer lines and in-home plumbing.

Last year, thousands of homeowners experienced frustrations during the plunging temperatures when they were met with frozen water lines, leaving them without an important resource for restrooms, showers, cooking and cleaning. Now is a perfect time to begin preparations for winter before the snow arrives and ensure your plumbing is safe.

Check your home for leaks

The best time to fix a leak is now! Leaking pipes not only waste water, but they are more susceptible to freeze or even bust.

Disconnect outdoor plumbing

If you have an external hose, retire it for the season. Check the connection for leaks and cracks. If possible, turn off the water to the outdoor faucet to prevent pressure from building up and cover it with insulation for added protection.

Insulate plumbing

Pipes around the outside walls are most likely to freeze during the cold months. Insulate the pipes with sleeves or insulation tape to prevent a bigger problem.

Know who to call

Service Line Warranties of Canada offers protection from leaks, breaks, clogs and frozen pipes. Keep your warranty information handy so in the event of an emergency, we’re just a phone call away. Don’t have protection? Visit www.slwofc.ca to check coverage availability and enroll.