Can I trust a warranty company?

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When you receive a warranty protection offer, you might wonder if it’s right for you. Can you trust a warranty company since many have a bad reputation for high denials and limited coverage options?

The answer lies in research – with a little bit of know-how, you can evaluate any program offer and determine if it’s the right fit for you.

Review the company

  • How long has the company been in business and have they had multiple changes to their brand name?
  • Are they partnered with any notable companies or industry organizations?
  • Read customer reviews.
  • Review their Better Business Bureau profile for accreditation and complaints.
  • Have complaints been resolved in a timely manner and to the customer’s satisfaction?
  • Have they been recognized by the BBB or industry associations for their customer service or contributions to the industry?

Review the Terms and Conditions for each offer and note the following:

  • What are the warranty coverage inclusions and exclusions?
  • Are there hidden service fees or deductibles?
  • Are there coverage caps on the amount paid per repair or per year?
  • Are there coverage restrictions?

What are people saying online?
Google the company name with the word “Complaints” and see what appears. Also note the kind and number of complaints a company has had with the Better Business Bureau or the State Attorney General.

Contact Customer Service
Call the company’s customer service number with questions. Were your questions answered to your satisfaction? Did you have a long wait time before you spoke with a representative? Does their company website have a “frequently asked questions” section that addressed some of your questions? How well the customer service team responded to your questions is usually indicative as to the level of service provided to customers.

Are they accredited with the Better Business Bureau?
All companies are rated with the Better Business Bureau, but some companies choose to be accredited, meaning they abide by a code of ethics set forth by the Better Business Bureau and communicate with the organization regularly by responding to all inquiries and complaints in a timely fashion.

Once you’ve completed an evaluation of the company, only you as a homeowner can determine which warranty is most beneficial for you.

Who’s that contractor?

iStock_000001754147MediumAt Service Line Warranties of Canada, we only partner with the best – so when a plumber shows up at your door, have faith that we have thoroughly vetted each and every company before welcoming them to our network.

Plumbers are thoroughly screened through an intensive process that ensures they have all the necessary licenses and insurances required to do business in your local community. Their company leaders are also interviewed by our diligent Contractor Services team to be sure they are capable of completing any type of job efficiently and correctly with the necessary tools – the first time!

Service Line Warranties of Canada also partners with PlusOne Solutions to perform background checks on all contractors prior to acceptance into the network. Once accepted, their performance is thoroughly tracked and frequently reviewed. If a customer has a complaint about a contractor, our service team will follow up quickly to ensure we address the situation or remove the contractor from our network.

At Service Line Warranties of Canada, we stand behind our brand and our plumbers are the face of that brand. We only partner with the best to give you peace of mind and faith that the contractor knocking on your door will give you the first-class customer service you deserve every time.